Please read these conditions carefully.

 

1. INTRODUCTORY PROVISIONS
   This document sets out the terms and conditions of business for QUANTA, d.o.o., Svetelova 8, 2000 Maribor (hereinafter referred to as “the provider”), which implements information field applications for harmonizing the bioenergetic state of the organs of humans, animals, and plants.

 

2. DEFINITIONS
   Provider: The legal entity QUANTA, d.o.o., which implements information field applications.
   • Client: The legal or natural person who orders the services of the provider.
   • Information field: The connection between the body and consciousness that allows for the harmonization of the bioenergetic state.
   • Organic coherence: A state of energetic harmony of the organs.
   • Harmonization of the information field: The process of optimizing energy patterns in the organism.
   • Wave Screening therapy: The use of specific frequencies to assess the body’s energetic state and identify imbalances.
   • Intolerance module: Assesses and helps regulate sensitivities to food, environmental factors, and other influences.
   • Meridian module: Focuses on the analysis and regulation of the body’s energy system based on the principles of traditional Chinese medicine.
   • Reflexology module: Based on the stimulation of reflex points on the feet, hands, and ears to improve energy flow.
   • Aura module: Analysis and support in regulating the energy field around the body.

 

3. DESCRIPTION OF THE APPROACH

For easier understanding of the process, it is recommended that the client:
• Review the non-expert video content that explains basic information about the human cell and the analysis and therapy process.

4. ORDER

At the start of the service, the client must:
1.  Submit a statement that they accept these terms and conditions.
2.  Place the order.
3.  Pay for the ordered service. The service will be performed only after payment is confirmed.
4. For the analysis to be carried out, the client must send a small amount of hair to the provider’s address (Quanta, d.o.o., Svetelova 8, 2000 Maribor, Slovenia). The hair should be sent in a sealed plastic bag with the client’s name, surname, and email address written on it.
5. Personal data required by the provider to carry out the order:
• Client’s name and surname
• Client’s email address
6.  All collected data will be processed in accordance with the Personal Data Protection Act (GDPR). These data will not be shared with third parties.
7.  Communication will take place via email or, by arrangement, via WhatsApp (+386 71 52 00 34).
8.  Based on this proposal, the client places the order for the execution of the therapy service or ordered application.
9. After the order is placed and payment is received by the provider’s account, the therapy will be carried out.
10.  If the client is familiar with the therapy approach, the ORDER and PAYMENT will be carried out without prior consultation.
11. The time frame for therapies is determined based on the order window, which specifies the therapy duration (weekly, multi-weekly, monthly, or multi-monthly, as specified in the payment section on the website).
12.  During the therapy, the client can communicate with the provider via email. In specific cases, an in-person conversation can be arranged via WhatsApp or another internet platform previously agreed upon.

 

5. REFUND POLICY

At Quanta, we want you to be completely satisfied with your purchase. If, for any reason, you find that Quanta isn’t the perfect fit for your needs, we’re here to help. Please take a moment to review our refund policy below to ensure a smooth process:

We are committed to providing high-quality services and we understand that therapy may require time and consistency to achieve the desired results. However, due to the nature of therapy, we do not offer a standard money-back guarantee.

Our policy is: No Money-Back Guarantee

We want to ensure transparency regarding our refund policy. Once the services have been rendered, we are unable to offer a money-back guarantee. This is because the time and resources, including therapist time and any space reservations, have already been committed to your session.

However, if you have purchased a package or long-term services, we can offer cancellations for future sessions. Please contact us as soon as possible, and we will assist you with canceling any upcoming appointments or sessions.

We are committed to providing the best possible experience for all our clients. If you have any feedback or suggestions to improve your experience, please let us know by submitting a support request.

 

 

 

Contact us

Reach out to us at MAIL to initiate the return process. Please provide your order details and the reason for the return.

 

6. EXECUTION TIME AND CHANGES

The provider delivers its services using technology that operates 24 hours a day. Exceptions to this operation include unforeseen technical issues, natural disasters, weather disruptions, and other events beyond the provider’s control.
Once the aforementioned circumstances are resolved, the service delivery will continue. The location of service execution is not contractually binding, and the provider independently decides on this. Service execution is carried out for all services ordered by the client. The service delivery report is based on the analysis of the coherent state of the organs in the information field, where data about the therapy for the ordered period is provided.
For any personal consultations about the coherence state or other matters related to the given order, the client and provider must arrange this in writing beforehand.

 

 

7. LIMITATION OF LIABILITY

1. The provider does not assume responsibility for the interpretation of results by the client.
2. The client assumes full responsibility for their decisions regarding the use of the provider’s services.
3. The provider is not responsible for any direct or indirect damage that may arise from using the services.
4. The services are not a substitute for medical services.
5. Information from the provider’s technology system should always be critically evaluated and, if necessary, verified with further procedures.

 

 

 

8. PERSONAL DATA PROTECTION
   The provider collects and processes personal data exclusively for the purpose of performing the ordered services.
   The collected data is not shared with third parties.
   • Personal data is not stored in the cloud and is not publicly accessible.
   • Communication takes place exclusively via email or by arrangement through WhatsApp (+386 71 52 00 34).

 

9. EXECUTION TIME AND CHANGES
   • The provider’s working hours are from 8:00 AM to 8:00 PM Central European Time.
   • The provider reserves the right to change working hours, and the client will be notified via the website.
   • In case of technical issues or force majeure, temporary service interruptions may occur, but services will continue once the issue is resolved.
10. CONCLUSION AND FINAL PROVISIONS
    • All relationships between the client and the provider are governed exclusively by these terms and conditions.
    • This document represents the entire agreement between the parties and excludes any other oral or written agreements.
    • Any disputes between the client and the provider will be governed by the laws of the Republic of Slovenia.
    • By placing an order, the client explicitly confirms that they agree to these terms and conditions and waives any claims against the provider.
11. DISCLAIMER

The provider’s services are of an alternative nature and do not represent medical procedures within official medicine. They do not replace diagnosis, treatment, or disease prevention.
The methods we use and implement are supportive methods, the purpose of which is not to replace medical procedures and treatments. For any stated harmonious condition, it is recommended to also consult with a personal doctor or specialist.

Videos and other materials we use as informational tools do not have a scientific basis or foundation for decision-making by our users and serve as non-expert explanations of the procedures carried out by the provider. All decisions made by users of our services are based on their completely sovereign personal decision. Users fully assume legal responsibility for their decisions and declare that for any consequences, they will bear all responsibility solely themselves and waive any criminal or material claims against the provider of these services.
The analysis and alignment in the information field are not intended for treating, alleviating, diagnosing, or preventing disease conditions according to the doctrine of conventional medicine.

The purpose is to give the user the possibility of receiving additional help in a holistic context. Each user should evaluate, based on their own experience and reflection, whether the applications provided by the provider are useful for them in practice. Terms used in the databases and modules do not represent statements regarding their effects. Information from the provider’s technology system should always be critically considered and, if necessary, verified with further procedures.

The client who uses the provider’s services accepts these terms and conditions and confirms that they fully understand and agree with them.

 

 

 

 

 

 

PRIVACY POLICY- popolnoma potrebno preoblikovati

 

We respect your privacy rights and are committed to safeguarding your personal data. Our data processing complies with applicable data protection laws and regulations (“Data Protection Laws”). Effective from May 25th, 2018, if you are located in the European Union (“EU Users”), our processing of personal data will comply with the EU Regulation 2016/679, known as the General Data Protection Regulation (“GDPR”).

Introduction

The privacy of our users is very important for us, and we are committed to safeguarding their personal data. This policy will be applicable for European Countries subjected to GDPR. Here we describe the privacy practices for our devices, applications, software, websites, APIs, products, and services (the “Services”). You will learn about the data we collect, how we use it, the controls we give you over your information, and the measures we take to keep it safe.

Our Privacy Principles

We are committed to recognizing and respecting your privacy rights by keeping you informed and processing and protecting your personal data in compliance with applicable data protection laws and regulations (“Data Protection Laws”). Effective May 25th, 2018, if you are subject to European Union Data Protection Laws (“EU Users”), our processing of your personal data will comply with the Regulations (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, known as the General Data Protection Regulation (“GDPR”).

 

 

INFORMATION THAT WE COLLECT FROM YOU

1. Account Information?

Spodnji tekst prilagoditi našim potrebam in naravi dela.
Some information is required to create an account on our Services, such as your name, username, email address, password, date of birth, gender, height, weight, and in some cases, your mobile telephone number. You may also choose to provide other types of information, such as your health and physical characteristics (such as eating habits, chronic diseases, alcohol consumption, cigarette consumption, nutrition choices, urinalysis (ketones, leukocytes, glucose, bilirubin, urobilinogen, specific gravity, creatinine, nitrite, blood, vitamin C, proteins, calcium, micro albumin, magnesium, pH) advice choices, body type), and any other personally identifiable information you share through the Services.

B. Additional Information
If you Contact us or participate in a survey, contest, or promotion, we collect the information you submit, such as your name, contact information, and message. If you post information on public areas of the Services, that data may be collected and used by us, other users of the Services, and the general public, such as reviews, comments, and user content. We strongly recommend that you do not post any information through the Services that allows strangers to identify or locate you or that you otherwise do not want to share with the public.

C. Information from Third-Party Services
If you choose to connect your account on our Services to your account on another service, we may receive information from the other service. For example, if you connect to Facebook or Google, we may receive information like your name, profile picture, age range, language, email address, and friend list. You may also choose to grant us access to your exercise or activity data from another service. You can stop sharing the information from the other service with us by removing our access to that other service.

D. Cookies
Perfeqt may use cookies or other tracking technologies that are useful in order to assess the performance of the Website, Mobile App, and Services, including as part of Perfeqt’s analytic practices or otherwise to improve the content, products or services offered through the Website, Mobile App, and Services. We might also use other third-party services to provide you with Perfeqt Services. These services might set up their own cookies to remember you. Please note that we are not responsible for third party services’ cookie policies.

E. Health and Special Category Personal Information
As part of our product’s usage process, you will be required to share with us your urine sample results. Additionally, as part of our Services, you may provide us with additional Sensitive Personal Information (“special category personal data”) which is related to your health. Such information may include your gender, height, weight, your health and physical characteristics (such as eating habits, chronic diseases, period schedule, alcohol consumption, cigarette consumption, nutrition choices, urinalysis (ketones, leukocytes, glucose, bilirubin, urobilinogen, specific gravity, creatinine, nitrite, blood, vitamin C, proteins, calcium, micro albumin, magnesium, pH) advice choices, body type), and any other personally identifiable health information you share through the Services. You may manually upload your health information to our website or mobile app. To the extent that information we collect is health data or another special category of personal data subject to the European Union’s General Data Protection Regulation (“GDPR”), we ask for your explicit consent to process the data. We obtain this consent separately when you take actions leading to our obtaining the data. By providing sensitive Personal Information to us (e.g. health information), you explicitly consent to the collection, use, and disclosure of your sensitive Personal Information in accordance with this Privacy Policy.

F. Device Information
We may also collect Personal Information from your device (e.g. geolocation data, IP address) and information on your activity on the Services (e.g. pages viewed, online browsing, clicks, actions etc.). You may refuse to disclose certain information, but please bear in mind this may result in preventing you from using our Services to some extent, and in some cases may result in your inability to use our Services.

G. Connected Devices and Softwares
Perfeqt collects information from devices and apps users connect to Perfeqt. For example, you may connect your Google Fit or Apple Health to Perfeqt, and information from these devices and apps will be passed along to Perfeqt. Perfeqt is designed with the primary purpose to benefit users’ wellbeing and fitness via a user interface allowing users to directly report, monitor their physical activity, sleep, and heart rate. Used services: Fitness API & Health Kit

Measurements from different APIs: Sleep, Heart, and Physical Activity

Use of data: Google Fit data and Apple Health data are only read by Perfeqt application. There is not any write, re-write or edit operations to users’ vital body data parameters.

Main features that we must group the policy content under: Sleep box, activity box, and heart box.

HOW WE USE YOUR INFORMATION

Pri nas bi moralo biti tako kot mi izvajamo storitev in sicer:

Naše informacije uporabljamo samo za potrebe izvajanja terapije. Podatki se uporabljajo za:

-potrebe informiranja informacijskega polja

– za medsebojno komuniciranje na relaciji izvajalec – naročnik.

S pridobljenimi podatki ne bomo vršili nobene komercialne dejavnosti ali kakšne druge pridobne aktivnosti.

Konec in nič več.

When you allow us with your explicit consent we are processing your data for the following purposes:

A. Improving the Services
We and our service providers may use the data you provide or that is collected through the Services to operate and improve the Services, our other sites, applications, products, and services, to contact you from time to time to provide you with important information and notices relating to the Services, and to carry out obligations arising from any agreements between you and us.

B. Marketing and Promotions
We and our service providers may use the data you provide, or that is collected through the Services, to provide you with updates, offers, and promotions, where you have chosen to receive these. We may also use your information for marketing our own and our selected business partners’ products and services to you by email and, where required by law, we will ask for your consent at the time we collect your data to conduct any of these types of marketing. If you wish to unsubscribe from receiving marketing communications from us by email, please follow the instructions contained in each email you receive from us describing how you can unsubscribe from receiving further marketing communications from us.

C. Advertising
The Services may be supported through advertising, and we may work with advertisers and advertising networks to provide advertising through the Services. We may provide these advertisers and advertising networks with the ability to collect data about how you interact with the Services and, if applicable, your mobile device. This data may include the unique device or advertising identifier associated with your device and your precise location data, in order to help analyze and serve targeted advertising on the Services and elsewhere (including third-party sites and applications). In addition, the Services may include third-party content and links to other third-party websites. These advertisers, advertising networks, and third parties may use cookies, pixels, and web beacons to track the actions of users online over time and across different websites or platforms in order to deliver targeted electronic advertisements to an individual user. We do not have access to or control over cookies, pixels, or web beacons that third-party websites or partners may use. We are not responsible for the privacy practices or the content of these third-party websites. You are encouraged to review the privacy policies of the different websites that you visit.

D. Analytics Services
We may also work with third-party analytics companies to help us understand how the Services are being used, such as data collection, reporting, ad response measurement, website and mobile application analytics, and to assist with delivery of relevant marketing messages and advertisements. We may use Google Analytics, an analytics service provided by Google or other third-party analytics services providers (“Analytics Services”) to collect information about your use of the Services. These Analytics Services may collect information about the content you view and your system information and geographic information. The information generated by the Analytics Services about your use of the Services will be transmitted to and stored by the Analytics Services. The information collected by the Analytics Services allows us to analyze your use of the Services. We encourage you to review your device and Services settings to ensure they are consistent with your preferences, including with respect to the collection and use of information. You may be able to stop further collection of certain data by the Services by updating your applicable device settings, or you may uninstall the Services. In addition, you may choose not to share your location details by adjusting your mobile device’s location services settings. For instructions on changing the relevant settings, please contact your service provider/carrier or device manufacturer.

E. Purchases and Payment Processors
If you make a purchase through the Services, you may be able to pay using a third-party payment service. All information collected by these third-party payment services for purposes of processing your payments is not available to us unless you have otherwise provided this information to us in connection with your use of the Services. Information collected from you by these third-party payment services is governed by the applicable third-party payment service’s privacy policy. You should review the applicable privacy policy prior to submitting any information to the applicable third-party payment service.

 

 

HOW WE SHARE YOUR INFORMATION WITH THIRD PARTIES

We may share information to (i) satisfy any applicable law, regulation, legal process, or governmental request; (ii) enforce this Privacy Policy and our Terms of Service, including investigation of potential violations hereof; (iii) detect, prevent, or otherwise address fraud, security, or technical issues; (iv) respond to your requests; or (v) protect our rights, property or safety, our users and the public. This includes exchanging information with other companies and organizations for fraud protection and spam/malware prevention. We provide some of our services through contractual arrangements with affiliates, service providers, partners and other third parties. We and our service partners may use your personal information to operate our sites and to deliver their services. For example, we must release your credit card information to the card-issuing bank to confirm payment for products and services purchased on this site; release your contact information to the third party service provider to activate services that you subscribed to or to administer sweepstakes or third party services which you have entered into or requested, including, but not limited to, participation in promotional programs; and provide order information to third parties that help us provide customer service and to help third parties provide their services to and communicate with you. These affiliates and third-party service providers are not permitted to use personal information for any purposes other than to complete the order, assist you in participating in the particular service or promotional program, and communicating with you. We may disclose information in the aggregate to third parties relating to user behavior in connection with actual or prospective business relationship with those third parties, such as advertisers and content distributors. For example, we may disclose the number of users that have been exposed to, or clicked on, advertising banners.
We may use third-party advertising companies to serve ads when you visit the Perfeqt Service. These companies may use information about Your Public Content (not including your name, address, email address, or telephone number) and Activity related to your use of the Perfeqt Service to provide advertisements about goods and services of interest to you. We will encourage our service partners to adopt and post privacy policies. However, the use of your personal information by our service partners is governed by the privacy policies of those service partners and is not subject to our control. You acknowledge that we are not responsible for the violations caused by our service partners.

Zgornji tekst je v začetku dober, nato pa začne govoriti o servis parnets, kar ne razumem pri nas kdo je ali bi lahko bil.

V kolikor misliš, da imamo ali bomo imeli takšne partnerje je to ok, v kolikor ne, pa ta del odstrani.

YOUR RIGHTS TO ACCESS AND CONTROL YOUR PERSONAL DATA

Ker ne tržimo vaših podatkov z nobenim tretjim komercialnim partnerjem izjavljamo, da vse vaše podatke uporabljamo samo za potrebe analiziranja stanja po vašem osebnem naročilu. V kolikor želite po poteku opravljene storitve prekiniti sodelovanje z nami, lahko zahtevate izbris vaših podatkov v naši datoteki, ki služi kot osnova za opravljanje naše storitve.

V kolikor smatrate, da kršimo zgornjo izjavo in da nepooblaščeno uporabljamo podatke za bilo katere aktivnosti izven namena naše dejavnosti imate pravico od nas zahtevati prepoved the dejanj.

Right to Filing Complaint: You have the right to file complaints with the applicable data protection authority on our processing of your personal data.

Right to Compensation of Damages: In case we breach applicable legislation on the processing of your personal data, you have the right to claim damages from us for any damages such breach may cause with you.

Please be advised that in the event that you allow Quanta to collect and process certain personal data from you, you have the following rights:

Right of Access: You have the right to obtain from us confirmation as to whether or not personal data concerning you are processed, and, where that is the case, you have the right to request and get access to that personal data.

Right to Rectification: You have the right to obtain from us the rectification of inaccurate personal data and you have the right to provide additional personal data to complete any incomplete personal data.

Right to Erasure (“Right to be Forgotten”): In certain cases, you have the right to obtain from us the erasure of your personal data.

Right to Restriction of Processing: You have the right to obtain from us restriction of processing, applicable for a certain period and/or for certain situations. Right to Data Portability: You have the right to receive from us in a structured format your personal data and you have the right to (let) transmit such personal data to another controller. Right to Object: In certain cases, you have the right to object to the processing of your personal data, including with regards to profiling. You have the right to object to the further processing of your personal data in so far as such data have been collected for direct marketing purposes.

Right to be Not Subject to Automated Individual Decision-Making: You have the right to not be subject to a decision based solely on automated processing.

Bi bilo smiselno zgornje zaporedje teksta?

 

 

OUR POLICIES FOR CHILDREN

Our service is not directed to children under thirteen 18 and does not knowingly collect personally identifiable information from children under the age of thirteen 18. If you are under the age of thirteen 18, you must ask your parent or guardian for permission to use this website. If we learn that we have collected personal information of a child under thirteen 18., we will take the appropriate steps to delete such information from our files as soon as possible. If you learn that a child has provided us with personal information in violation of this Privacy Policy, you can alert us at hello@perfeqt.co. kako je to pri nas urejeno?

 

DATA RETENTION

We provide industry-standard physical, electronic, and procedural safeguards to protect personal data we process and maintain. For example, we take reasonable measures to limit access to this data to authorized employees and contractors who need to know that information in order to operate, develop, or improve our Services. Please be aware that, although we endeavor to provide reasonable security for data we process and maintain, no security system can prevent all potential security breaches. As a result, we cannot guarantee or warrant the security of any information you transmit on or through the Services and you do so at your own risk. Our retention periods for personal data are based on our business needs and legal requirements. We retain personal data for as long as is necessary for the processing purpose(s) for which the information was collected, and any other permissible, related purpose. For example, we may retain certain transaction details and correspondence until the time limit for claims arising from the transaction has expired, or to comply with regulatory requirements regarding the retention of such data. When personal data is no longer needed, we either irreversibly anonymize the data (and we may further retain and use the anonymized information) or securely destroy the data.

TRANSFER OF DATA

We operate internationally and transfer information to Slovenia  (briši US)the United States and other countries for the purposes described in this policy. If you are located outside of the EU United States and you choose to use the Services or provide your information to us, your data may be transferred to, processed and maintained on servers, databases or cloud storage facilities located in the United States. Your use of the Services represents your consent and agreement to these practices. If you do not want your data transferred to or processed or maintained in the United States, you should not use the Services. We rely on multiple legal bases to lawfully transfer personal data around the world. These include your consent, the EU-US, and Swiss-US Privacy Shield, and the EU Commission approved model contractual clauses, which require certain privacy and security protections. Please note that the countries where we operate may have privacy and data protection laws that differ from, and are potentially less protective than, the laws of your country. You agree to this risk when you create a Perfeqt account and click “I agree” to data transfers, irrespective of which country you live in.

KAKO PA VELJA ZA BAZO POSLOVANJA V EU in nato za ostali globalni svet?

UPDATES TO THIS PRIVACY POLICY

Perfeqt will occasionally update this Privacy Policy to reflect company and customer feedback. Perfeqt encourages you to periodically review it to be informed of how Perfeqt is protecting your information. For any questions please Contact us at hello@perfeqt.co.

Kdo zna in lahko primerno napiše zgornji tekst za naše potrebe?

YOUR RIGHTS UNDER APPLICABLE DATA PROTECTION LAWS

We acknowledge your right to access and control your personal data in accordance with applicable Data Protection Laws. To je za US, kaj pa za EU?
Accessing, Correcting or Deleting Your Information For EU Users, to request access to or correction of your personal data in accordance with applicable Data Protection Laws, you may send an e-mail to hello@perfeqt.co. Please include your registration information you provided through the Services. We may ask you to provide additional information for identity verification purposes or to verify that you are in possession of an applicable email account. For EU Users, if you’d like us to delete information that you have provided through the Services, please Contact us at hello@perfeqt.co and we will respond in a reasonable time in accordance with applicable Data Protection Laws. Please note that some or all of the information you provided may be required in order for the Services to function properly or may be automatically retained in backup storage or records retention archival storage.

EU USER’s – Portability of Your Personal DataData portability is the ability to obtain some of your information in a format you can move from one service provider to another in accordance with applicable Data Protection Laws. Depending on the context and applicable Data Protection Laws, this applies to some of your information, but not to all of your information. For EU Users, should you request it, we will provide you with an electronic file of your basic account information and the information under your sole control in accordance with applicable Data Protection Laws.

Contact us

MAIL

 

Quanta, d.o.o.

Svetelova 8

2000 Maribor

Slovenia

If you would like to get in contact with us in relation to any of the above-mentioned rights or any other personal data issues, please email us at _____________

 

Malo sem zmeden, ko berem te omejitve, kajti pobrala si iz US marketa in njihove domicilne zakonodaje. Verjetno si imela v mislih to kot osnovi za nekoga, ki gam bo te zadeve naredil za domicil v EU in storitve globalno za tretje države. Zalogaj !

Retention Policy

Quanta’s data retention policies are based upon what data is being Processed¹, whether or not the Member has participated in therapy, and if the Member proactively requested data erasure or if the erasure is triggered due to Platform inactivity.

I am a Member who…	How long your data is retained
Did not start therapy Did not request data erasure	Your data is retained for 3 years after your last login date and is then erased.
Did start therapy Did not request data erasure	Your data is retained for 10 years after your last login date and is then erased.
Did not start therapy Did request data erasure	Your data is erased within 24 hours of the erasure request.
Did start therapy Did request data erasure	Your information which is classified as Clinical Health Record (See “What Specific Data are you Processing”), Communications (e.g. record of Member complaints or deletion requests), or disclosures of PII to Third Parties2 is erased after 10 years. All other personal identifiable information in the following categories is erased within 24 hours of the erasure request: Visitor Data; Onboarding Data; Account Data; User ID; Transaction Data; Member Engagement Data; Therapy Data; Customer Service and Communications Data.

 

Exercising Your Data Protection Rights:

As stated, you have certain rights under data protection laws, including the right to request that we erase personal data we hold about you, and the right to request a copy of it. The following sections describe how you can exercise those rights.

Requesting Data Erasure:

To request data erasure, please log in to your account and go to Menu > My Account (or Account Settings) > My Personal Information, where you will see a link to request complete erasure of your account. Click that and follow the instructions to begin the data erasure process. You will receive a confirmation email from us within 24 hours of your request.

If you do not have access to your account or are having trouble with this method, you can directly contact Member Success at contact@betterhelp.com and they will assist you with the process. Additionally, if, under applicable data protection laws, you have the right to request that data we hold about you be edited or rectified, you may make this request by contacting Member Success. You can expect to receive an email confirming receipt of your request within 24 hours.

Additionally you can visit our opt out instructions page to request erasure or to opt out of previous settings you have opted into.

You may reach out to us at DPO@betterhelp.com if you need additional help. We will only comply with a request for the erasure of your data if we can verify your identity. There is usually no charge. In exceptional circumstances, we may charge a reasonable fee after discussing the fee with you.

If you reach out to either Member Success or DPO@betterhelp.com, we have specific requirements that must be met in order for us to process your data erasure request.